Social Media Marketing, Customer Service Consultancy and Coaching

Services available

Social media ‘Done for you’

Posting and engaging on behalf of your business on your social media platforms. Usually with your own content, however I do offer content creation as an add-on service

Social media training

In-house workshops on how to make the most of social media for your business

Audit and set-up services

Setting up your social media platforms so they look good, are optimised for success and attract the right people. The following options are available:
Setting up social media platforms on your behalf before handing back
Set-up with posting and growing a community with or without further training before handing back
One off or regular audits on existing social media platforms to ensure they are optimised for success

Stand alone social media strategy

A road map for your business, to achieve your goals. Identifying clients, finding influencers and outlining a content plan to be implemented yourself or by a member of your team

Social media or customer service power hour

A 60 minute session to power up your social media knowledge or customer service skills

Customer service audits

To ensure your business is offering outstanding customer service every step of the way on your social platforms

Customer service coaching

Online or in-house workshops and 121’s - helping you and / or your team to feel empowered with dealing with complaints, queries and delivering excellent customer service and ensuring your customers come back to your business time and time again

About me

Mother, wife and leopard print obsessive, living in Margate. I’m a freelance social media manager, trained by Digital Mums, with over 14 years customer service and coaching experience. I’m passionate about delivering excellent customer service and empowering businesses to do the same.

Portrait of Leonie Stebbing